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Shipping & Returns

Returns Policy

Prior authorization is required before returning any products. Returns will be accepted only within 30 days of receipt and only for defective products.


7-10 days is the normal production time on engraved items from our product list. Rush charges may apply for quicker turnaround. Shipping is via UPS and FOB factory with blind shipping available. Split shipments will incur and additional $5.00 charge, per location, for additional packaging. Large quantity orders may require additional production time. Orders may be picked up at Prism Place Awards & Trophies.

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